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- If you wish to return a Product to us you may contact us via our website, by email or by telephone. We will then inform of you of the arrangements to return the Product to us.2. If you are returning a Product to us:
(a) because you have cancelled the Contract between us within the 28-day period (see above), we will process the refund due to you as soon as possible after collection of the Product from you and, in any case, within 14 days of the day you gave us notice to cancel . Where you are entitled to a refund, we will refund the price of the Product in full. You will be responsible for shipping the goods to our company address.
(b) for any other reason (for instance, because you have notified us in accordance with the terms below that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time and, usually within 5 working days of when we receive the Product from you. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund.3. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation and return the Products to us, we may have a right of action against you for compensation. When returning a Product to us we recommend you obtain a proof of posting. In all cases, we reserve the right to inspect the Product and verify the fault. For an exchange or refund, the Product must be in otherwise 'as new' condition and if possible with the original packaging. We reserve the right to refuse a refund or exchange if the Product returned is deemed to have been damaged.5. We will usually make any refunds using the same method originally used by you to pay for your purchase.6. We do not cover faults caused by misuse, neglect, physical damage, tampering or incorrect adjustment or normal wear and tear.7. This Returns Policy does not affect your statutory rights.